Services

Comprehensive Risk Management

The business environment is a risky one, and it the responsibility of all stakeholders in an enterprise to set in place a rigorous and cohesive strategy to mitigate or reduce these risks. Most people associate the term “risk management” with one of more of the following concepts: physical security; electronic surveillance equipment installations and back‐up; alarm systems; monitoring, investigations; polygraphs; employment screening and covert operations.

What sets Platinum Risk Solution apart is that we offer all of these services. This means that our clients can be assured of a total risk management infrastructure, thereby minimising any inherent risks to their businesses.

Our integrated security solution provides a comprehensive and focused risk management programme that can be adapted in diverse ways to compliment a company’s unique business goals, through

technology
people‐led security solutions
risk‐reduction policies and procedure

We aim not only to protect your company’s business assets, but also to ensure the safety of employees and visitors on your premises. We deliver tangible benefits and cost savings to your bottom line, whilst enhancing your business, brand and reputation.

Site Quality Audits

Platinum Risk Solutions developed our Site Quality Audit programme to ensure that our existing client base receives the efficient and enhanced level of service they have been promised.

Our audit is comprehensive and generally carried out on a random basis (regardless of the size and value of the contract). On occasions, senior management will also request a specific site audit.

Our audit checks that the manpower assigned to the site is professional and effective, in both appearance and number. We will also follow up on site documentation and equipment, visits by our site managers and on-site training etc.

Once the audit is concluded, we draw up and action plan and we submit the follow-up programme to the responsible Operation Manager.

Platinum Risk Solutions will always conduct follow up audits on a regular basis to ensure that the required service level is maintained.

Guarding

This division operates as an independent entity to ensure absolute objectivity and integrity and offers the following services:

Residential guarding
Shopping centre security
Industrial security and guarding
Mining security
Hotel, leisure and gaming security
Retail security
V.I.P. protection

Investigations

We assist companies and clients in all aspects of commercial and industrial investigations.

Platinum Risk Solutions believes that we can ensure the success of an investigation by liaising fully with the South African Police Services, justice departments and other applicable authorities. We also make use of our extensive expertise and resources.

Before embarking on any investigation, we conduct a preliminary assessment to establish the circumstances surrounding the case. From these findings, we can offer various options to our clients.

We also ensure our clients are briefed on the implications of each course of action before the client will make a decision on which course to undertake

Crime Intelligence Officer (CIO)

The placement of a CIO as part of your workplace will provide management with a means of gathering information specific to criminal and Union activities, syndicates within your organisation as well as the possible breach of company policies and procedures. The agent is recruited and trained in:

Infiltration
Report writing
Preserving his cover
The working environment
Labour unrest
On‐site or field operations
Introductory surveillance

Posing as a regular company employee or a company contract employee, a CIO can assist in identifying and isolating existing exposure to loss, of which higher-level management may not be aware. The CIO integrates with other employees and becomes a part of our client’s workforce in order to:

Build a trust relationship with fellow employees, so they may feel free to share valuable information with the CIO.
Gather information on site regarding any criminal or any other unwanted activities.
Identify any syndicates operating on site and their modi operandi.
Be debriefed on a weekly basis so that Platinum Risk Solutions can submit relevant information to the client by means of a weekly report.
Gather all the relevant information so that, with the assistance of the client, this information can be verified and become intelligence that can be followed up on.

All information that is gathered is strategically analysed and used to ensure controls and structures are put in place to enhance our security offering to our clients. The presence of a Platinum Risk Solutions CIO ensures that our clients are equipped to institute disciplinary procedures in order to get the identified “subjects” out of the system, through arrest or other appropriate means.

Online Patrol System

The Online Patrol System is an innovation and real-time guard monitoring system. It enables security officers to communicate with the control room via the touch of a button and sends all data back directly in real-time via GPRS/ GMS data transmission.

The system enables us to monitor the guards and property extremely effectively. In cases of emergency, the monitoring station is notified immediately, thereby speeding up any appropriate action required and improving the security of both property and people. In addition, the monitoring station may maintain voice communication with the guard whilst on his rounds.

Key features

Event registration, which can include: a missed patrol point, failed patrol, panic, call me and a tamper alarm
Real‐time event data transmission (GPRS or SMS)
Encrypted transmission
Two–way voice communication (such as a GMS phone call)
Panic (emergency) button
Universal solution with easy implementation for all monitoring systems.

Benefits of patrol monitoring

Real‐time record of patrols
Real‐time alarm of non‐events
Real‐time intervention

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